Shipping policy
At TurboGods, we are proud to offer Free Shipping on orders above £100. We believe in transparent service, so here’s everything you need to know about how and when your order will reach you.
Free Shipping Across the UK
Orders above £100 placed on ArenaTreasures are eligible for free standard shipping within the United Kingdom — no hidden fees or minimum purchase required.
Order Processing Time
- All orders are processed within 1 to 4 business days.
- Please note that processing does not include weekends or public holidays.
- Orders placed after 4 PM (GMT) will be processed the following business day.
Shipping Time
- Once processed, your order will be shipped and should arrive within 5 to 12 business days, depending on your location and courier services.
- Delivery time may vary slightly during peak seasons or due to courier delays beyond our control.
Tracking Information
As soon as your order ships, you’ll receive a tracking number via email. This will allow you to follow your parcel’s journey from our warehouse to your doorstep.
Warehousing & Global Shipping Forethought
Our operations include a strategically located distribution center in South Asia. This facility enables us to:
- Ship globally with efficiency, ensuring timely delivery to customers around the world.
- Maintain consistent quality control and logistical efficiency by dispatching all orders from a single hub.
Your personal data, such as shipping address and contact details, is used strictly to facilitate timely delivery from this warehouse. We do not share this information outside of trusted fulfillment and logistics partners, and it remains protected under the same privacy standards outlined throughout this policy.
Why This Works
- Clarifies our geographical operations and the reason behind them — enhancing transparency.
- Explains that shipping from South Asia is a functional design choice for speed and reliability, not a privacy compromise.
- Reassures customers that their data remains protected, only used for essential fulfillment purposes.
Contact Us
If you have any inquiries or need assistance, feel free to reach out to us using the contact information provided below:
- Email Address: info@arenatreasures.com
- Store Name: Arena Treasures
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Physical Address: Valenciaa Ventures Limited
UNIT 2A 17/F GLENEALY TOWER
NO 1 GLENEALY CENTRAL
HONG KONG
Open Hours:
Monday to Friday: 09:00 AM - 4:00 PM (GMT+1)
Saturday & Sunday: 10:00 AM – 02:00 PM (GMT+1)
Response Time: Please allow up to 6 hours for email responses on weekdays and up to 12 hours on weekends due to reduced staffing.